Effective Date: 1/10/2025
Last Updated: 3/12/2025
TopDrop (“we,” “our,” or “us”) respects the privacy of our users in Lebanon and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our mobile application (“the App”) and services.
1. Information We Collect
a. Personal Information
Account Information: Name, phone number, email address, and delivery address (collected during registration or when placing an order).
Payment Information: Payment details processed through secure third-party payment providers.
b. Location Data
We collect real-time location data to provide delivery tracking and improve logistics. This data is collected only with your consent.
c. Device and Usage Information
Device type, operating system, IP address, and browsing behavior within the App.
d. Cookies and Tracking Technologies
Cookies and similar technologies may be used to enhance the App experience and gather analytics about usage patterns.
2. How We Use Your Information
Fulfilling and managing your orders.
Tracking deliveries in real time.
Communicating with you regarding your orders or any updates to the App.
Improving our services through analytics and user feedback.
Providing customer support.
Ensuring compliance with legal obligations and protecting our rights.
3. How We Share Your Information
Delivery Drivers: To fulfill delivery requests (limited to necessary details like delivery address).
Third-Party Service Providers: For payment processing, analytics, or technical support. 
Legal Authorities: When required by law or for legal proceedings.
4. Data Storage and Security
Your data is stored securely on our servers located in [Specify Location, e.g., Lebanon or a global server].
We implement industry-standard security measures to protect your personal data.
5. Your Rights
Access your personal information.
Request correction or deletion of your data.
Withdraw consent for data collection at any time.
To exercise your rights, contact us at [Insert Contact Email].
6. Children’s Privacy
The App is not intended for users under the age of 18. We do not knowingly collect personal data from minors. 
7. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated via the App or email. 
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Phone: +961 3 972 279
Email: customer@top-drop.app